SHIPPING POLICY

SHIPPING COSTS

All prices are in AUD (Australian Dollars).

Australia (AusPost with tracking)

  • Standard Shipping: A$10

  • Express Shipping: A$15

  • FREE shipping on orders over A$150

New Zealand (DHL / UPS)

  • Shipping: A$20

  • FREE shipping on orders over A$350

International (DHL / UPS)

  • Shipping: A$35

  • FREE shipping on orders over A$350

SHIPPING ORIGIN

All orders are shipped from Melbourne, Australia

For inquiries, please contact us at:
📧 hello@ronastreet.com

TAXES AND DUTIES

Orders shipped outside Australia may be subject to import duties and taxes imposed by local governments. Rona Street ships all international orders on a DDU (Delivery Duty Unpaid) basis, meaning customers are responsible for any additional charges upon delivery.

For more information, check with your local customs authority.

Important: EU customers may experience higher taxes and duties—please verify with your customs office before ordering.

If a package is refused by the receiver, the customer will be responsible for redirection fees. If this occurs, please notify Rona Street immediately at hello@ronastreet.com

PROCESSING AND DELIVERY TIMES

Order Confirmation
You'll receive an email confirmation after checkout. If you don’t receive one, contact us at hello@ronastreet.com

Processing Time
Orders are typically processed within 24 hours and shipped the same or next business day. Orders placed on weekends or public holidays will be processed on the next business day. During busy periods (sales or holidays), dispatch may take an additional 1-2 days.

SHIPPING ESTIMATES

Australia (via AusPost Express E-Parcel)

  • Metro: 1-3 business days (if ordered before 12 PM).

  • Regional: Up to 5 business days.

Orders may be left unattended if no one is available at the delivery address. To add specific delivery instructions, please contact us at hello@ronastreet.com at the time of purchase.

International (via DHL & UPS Express)

  • Estimated delivery: 2-5 business days from dispatch, depending on location.

All international deliveries require a signature. We recommend using a business address or ensuring someone is available to receive the package.

🚫 Shipping to Russia and Israel not available.
🚫 Due to international sanctions, we are unable to ship to certain embargoed countries, including but not limited to: Afghanistan, North Korea, Iran, Libya, and Sudan.